Privacy Policy
1. Introduction
This Privacy Policy explains how FindBalkan ("we", "us") collects, uses, and protects your personal information when you use our website and services.
2. Information We Collect
We collect information you provide directly (name, email, profile details, saved properties, messages to agents, and your email address if you subscribe to our newsletter) and information collected automatically (device, browser, IP address, usage analytics, cookies). Account passwords are handled by our authentication provider and are never stored by us in readable form.
3. How We Use Your Information
We use your data to provide and improve the Service, authenticate you, surface relevant properties, communicate with you, prevent fraud, and comply with legal obligations.
4. Sharing & Disclosure
We share information with agents you contact, service providers that help us operate (hosting, analytics, email, and Crisp for the live chat offered to Agency plan members), and authorities when required by law. We do not sell your personal data.
5. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember preferences, and measure how the Service is used. You can control cookies through your browser settings.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, or as required by law. You may request deletion of your account at any time.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict the processing of your personal data. To exercise these rights, contact us at hello@findbalkan.com.
8. Security
We use industry standard safeguards to protect your information. However, no system is fully secure, we encourage you to use a strong, unique password and to keep it confidential.
9. International Transfers
FindBalkan covers 11 Balkan countries and serves buyers worldwide. Your information may be processed in countries other than your own, including by service providers based outside your region, with appropriate safeguards in place.
10. Children
The Service is not directed to children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Policy from time to time. We will notify you of material changes via email or in app notice.
12. Contact
Questions or concerns about this Policy? Contact us at hello@findbalkan.com.